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Returns & Refunds

Because many of our items are made to order through our production partners, we keep our return process simple and fair.

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What can be refunded or replaced

If your item arrives:

  • damaged

  • defective

  • or incorrect

we will make it right with a replacement or refund.

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Please contact us within 30 days of delivery with a photo and we’ll take care of it.

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What is not eligible for return

We do not accept returns or exchanges for:

  • incorrect size selection

  • incorrect color selection

  • change of mind

All items are made to order, so please double check your selection before purchasing.

 

How to get help

If something isn’t right, email us at:

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info@goodgamefamily.com

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We’ll walk you through the next step and take care of you.

 

Our promise

We care about our community and want every order to be a positive experience. If there’s ever an issue, we’ll do our best to make it right.

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©2026 Good Game Family. All rights reserved.  

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Good Game Family is a registered 501(c)(3) nonprofit organization dedicated to mentorship, mental wellness, and building positive gaming communities.

 

EIN: 92-3566787

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